How can we help?

Start in Today, add what already has a time, and choose up to three priorities. Put everything else in Brain Dump. Planuki is designed to help you make a realistic plan, not fill every minute.

Brain Dump is a private place for tasks, ideas, worries, and lists that are not ready for your schedule. Capture them first, then turn the useful items into tasks when you are ready.

Rescue My Day helps rebuild a plan when the day changes. It can surface a manageable next action, trim the plan, or reorganize what remains. The free tier includes one rescue run each day.

Focus Sessions give you a gentle or deep-focus timer for the task in front of you. Reflection helps you close the day by noticing progress, difficulty, and what you want to carry into tomorrow.

No. You can plan, focus, and reflect without creating an account. Sign in with Apple, Google, or email only if you choose to turn on free, optional Cloud Backup and sync.

Yes. Core planning works fully offline — your plans, tasks, and reflections live on your device. Only optional features like AI Coach and Cloud Backup need a connection.

Yes, if you turn on free, optional Cloud Backup and sign in to the same Planuki account on each device. Without Cloud Backup, your planner stays local to that device.

Planuki uses a Supabase project with its primary cloud database hosted in the United States. If you enable Cloud Backup from another country, your account and synchronized planner data are transferred to and stored in the United States.

Cloud Backup requires a Planuki account and an internet connection. Open Me → Account and confirm that Cloud Backup is on. Make sure every device uses the same Planuki account and the latest available app version before contacting support.

Yes. Me → Privacy & Your Data lets you export your Planuki data as JSON, delete a cloud backup, or permanently delete your account and cloud data. Local data remains on your device unless you remove it there or delete the app.

AI Coach first uses Planuki planning tools on your device and, on supported Apple Intelligence devices, may use Apple's on-device language model. Only when those options cannot finish a request may Planuki use OpenAI through its backend, after asking permission before the first external request. It proposes planning steps and changes; you stay in control.

No. Planuki does not send OpenAI your entire account, full task history, calendar events, photos, account email, or payment details. An external fallback can include your current message, up to six recent AI Coach turns, up to fifteen relevant tasks from today or tomorrow, and limited planning context. The backend reduces and redacts the request before it reaches OpenAI.

Conversation history is stored on your device. It is not included in Cloud Backup, and you can delete saved conversations from AI Coach History. When local and on-device options cannot finish a request, the current request and limited relevant context may be processed externally after permission has been granted.

AI-generated suggestions can be incomplete, repetitive, or unsuitable. Review every suggestion before applying it. Planuki is a planning tool, not an emergency, medical, mental-health, legal, or financial service.

Some actions need an internet connection and an active Planuki Premium subscription or trial. Check your connection and subscription status, then close and reopen the app. If the issue continues, contact us with your app version and the steps that caused it—without including private planner content.

Photo input needs Photos or Camera permission. Voice input needs Microphone and Speech Recognition permission. Review these in iOS Settings → Privacy & Security. Planuki requests a permission only when you choose the matching input.

Core planning, recurring tasks, Day and Week views, Brain Dump, Reflection, Focus Sessions, Focus Shield, notifications, one Rescue My Day run per day, and optional Cloud Backup are free. Planuki Premium adds AI Coach, more Rescue support, smart task breakdowns, planning wizards, and Calendar Sync.

Eligible new subscribers may see a 3-day trial. Apple determines eligibility, and the purchase screen shows the price and billing period that follow the trial before you confirm.

Yes. Manage or cancel in iOS Settings → your name → Subscriptions. Cancellation stops the next renewal, and you keep access through the current paid period.

Yes. Open the Me tab and choose Restore purchases. Make sure the device uses the same Apple Account that made the purchase.

Apple handles App Store charges and refunds. Visit reportaproblem.apple.com while signed in to the Apple Account that made the purchase.

No. Account deletion removes your Planuki account and cloud data, but Apple billing continues until you cancel the subscription in iOS Settings → your name → Subscriptions.

Check iOS Settings → Notifications → Planuki and allow notifications. Then check whether a Focus mode such as Do Not Disturb or Sleep is silencing them. In Planuki, open Me → Notifications and confirm the reminders you want are enabled.

Calendar Sync requires Planuki Premium and calendar permission. Go to iOS Settings → Privacy & Security → Calendars and allow Planuki access. Then open Me → Calendar Sync and select the calendars you want.

Only if you enable Calendar Sync and grant permission. Planuki reads the calendars you select and shows events as protected, read-only blocks so you can plan around them; it does not edit those events.

iOS controls final notification delivery. Focus modes, notification summaries, Low Power Mode, device settings, or system conditions can delay or silence a reminder. Keep important alarms and deadlines in a dedicated system designed for them.

Open Planuki and go to Me → About Planuki. Include the version number, iOS version, and device model in a bug report so we can diagnose it faster.

No. Planuki does not sell planner data, create advertising profiles, or track you across other companies’ apps or websites.

No. The Planuki release build does not include a third-party usage analytics SDK. Development event logs are disabled in release builds and are not transmitted or persisted.

Open Me → Privacy & Your Data → Delete Account. This permanently removes your Planuki account and associated cloud data. Local data remains on the device until you remove it there or delete the app.

Open Me → Privacy & Your Data → Export My Data. Planuki creates a JSON file containing your planner data that you can save using the iOS share sheet.